Investor Relations

2. The complete process for handling incidents of illegal (including corruption) and unethical behaviors reported through the complaint system is set out below:

1.    (1) The Company encourages internal and external personnel to report dishonest behaviors or misconducts. Rewards are given based on the severity of incidents reported. Employees making false or malicious accusations would be subject to disciplinary actions or, for serious cases, termination of employment.

2. 2.      (2) The Company creates and announces an internal, independent complaint mailbox or hotline, or commission external independent institutions to provide the same, on the corporate website and intranet for internal and external parties of the Company. The whistleblower shall provide at least the following information:
   3.         (a) The name of the whistleblower, and a phone number or email address where he/she can be contacted.
   4.         (b) The name of the alleged wrongdoer or other information sufficient to identify the person.
   5.         (c) Specific facts to be investigated.
   1.    
   2.      (3) Personnel handling the complaints shall give written statements to keep the identity of whistleblower and particulars of the complaints confidential. The Company undertakes to protect the whistleblower from retaliation. The dedicated unit of the Company handles complaints by procedures set out below:
   3.   (a) Complaints involving general employees shall be reported to the department officers and complaints involving directors or senior managers shall be reported to the independent directors.
   4.   (b) The Chairman Office and the officers and personnel being reported to in the preceding subparagraph shall verify the facts immediately. Where necessary, assistance from legal compliance and other relevant departments shall be provided.
   5.   (c) If the alleged wrongdoer is found guilty of violating relevant laws and regulations or the Company's business integrity policy and rule, the Company shall immediately request the wrongdoer to cease the conduct and adopt appropriate measures. Where necessary, the Company can take legal actions to seek damages in order to protect its reputation, interests and rights.
   6.   (d) Written records of complaint acceptance, investigation and outcome shall be retained for five years. Documents can be kept in electronic form. If a complaint was taken to the court before the retention period expires, relevant documents shall be retained until the litigation is concluded.
   7.   (e) If the alleged wrongdoing is found to be true, the Company shall instruct relevant units to review the internal control system and procedures, and propose improvement measures to prevent a reoccurrence of similar events. 
   8.   (f) The Chairman Office shall report the complaint, action taken, and subsequent review for improvement measures to the board of directors where necessary.

Note: The complete process for handling incidents reported through the complaint system is extracted from Article 21 of the Company's "Procedures and Guidelines of Business Integrity."